Overview
What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
Leave it to this system to remove the complexities and archaic nature of back-and-forth human scheduling
Time and money saver for calendaring
Almost Perfect
Perfect for online businesses!
Does the trick... but with some interface frustration
Acuity Scheduling review
Amazing bang for the buck
Acuity Scheduling is Scheduling Software that Grows with You!
Practically defined the scheduling segment
Acuity Scheduling Fills Our Unique Scheduling Needs and May Solve Yours as Well!
A cost effective way to automate meetings and bookings for small businesses and solopreneurs
An Intuitive UI and Easy to Get Employees Up to Speed
Acuity is a MUST for online small businesses!
Loved Acuity for the first 5 years, and then they sold out to Squarespace and tried to take advantage of us
Great for solo entrepreneurs!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Emerging
$14
Growing
$23
Powerhouse
$45
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling, a Squarespace company Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(124)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the software simplifies the process of scheduling appointments, saving time and providing convenience for both the business and its clients. With Acuity Scheduling, users can easily coordinate schedules and set up appointments, avoiding double bookings and ensuring a smooth experience.
The software's flexibility allows for different types of appointments, such as coaching calls, sales calls, workshops, and group calls. It also offers features like accepting payments and sending follow-up and reminder emails, making it a comprehensive solution for appointment management. Acuity Scheduling seamlessly integrates with other software like Google Calendar and CRM systems, allowing health and wellness professionals to efficiently manage client bookings and treatments.
Users appreciate how Acuity Scheduling streamlines client interactions by allowing website viewers to book appointments directly, eliminating the need for back-and-forth communication. Additionally, the software's integration with personal calendars ensures that any other scheduled events automatically block off corresponding availability on Acuity. This synchronization feature and the ability to provide specific links for specific types of appointments increase productivity and enhance customer satisfaction.
From solo practitioners to service-based companies, Acuity Scheduling offers convenience and efficiency in managing client consultations, interviews, sales demos, training sessions, and more. Its value is further enhanced by customizable settings, customizable reminder emails, attachment of forms for appointments, seamless payment integration through platforms like PayPal, as well as excellent customer support. Overall, users find that Acuity Scheduling meets their scheduling needs effectively while saving time and improving productivity in their workflows.
Clean and Intuitive Interface: Many users have praised Acuity Scheduling for its clean and uncluttered calendar interface, stating that it makes it easy for prospects and clients to review and make choices. The intuitive design of the platform contributes to a positive user experience and helps in driving conversions.
High Level of Customization: Several reviewers have appreciated the high level of customization available in Acuity Scheduling. They mention being able to tailor their schedule, types of appointments, and even the number of appointments per day. This flexibility allows businesses to adapt the platform to their specific needs, enhancing their overall efficiency.
Excellent Customer Support: Multiple users have provided positive feedback about the customer support in Acuity Scheduling, describing it as professional, responsive, thorough, and genuinely caring about their business. The level of customer support received has contributed to a positive user experience and helped businesses feel supported in their use of the platform.
Limited Integration Options: Some users have expressed frustration with the limited integration options available in Acuity Scheduling. They have mentioned that they would like to see more integrations, particularly with platforms like Slack and Groove. This limitation has hindered their ability to streamline their workflows and connect Acuity Scheduling with other tools they use.
Difficulties with Calendar Syncing: Several reviewers have encountered difficulties when syncing Acuity Scheduling with their calendars, such as Google Calendar and iCloud. They have reported issues where changes made in Acuity Scheduling do not reflect accurately in the synced calendar or where the integration breaks without any apparent reason. These challenges have caused confusion and complications, especially for those managing multiple calendars.
Lack of Phone Support: Many users have expressed disappointment over the lack of phone support provided by Acuity Scheduling. While there is online support available, some customers find it challenging to deal with different people on the same thread, leading to communication difficulties. The absence of phone support has left them wanting a more direct and immediate means of resolving their queries or concerns.
Users of Acuity Scheduling have made several recommendations based on their experiences with the product. The three most common recommendations are:
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Try out Acuity Scheduling through the free trial and play around with it to see if it meets your needs. This suggestion is given by users who found Acuity Scheduling easy to use and felt that it required minimal training. They believe that taking advantage of the free trial period will allow you to access all premium features and determine if it is the right fit for your business.
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Consider using Acuity Scheduling for small businesses due to its affordability and integration capabilities. Users suggest that Acuity Scheduling is well-suited for small businesses and highly recommend it for its ease of use, multiple calendar functionality, and integration with Google calendar. They highlight its features as being more comprehensive compared to other booking tools, particularly if you work one-on-one with clients.
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Get an experienced mentor to walk you through Acuity Scheduling and give it a try, especially if you need to schedule appointments with multiple rooms/teachers or manage bookings for showcasing services. Users emphasize the importance of having guidance from a mentor who can help navigate the platform's capabilities effectively. They also advise evaluating factors such as remote employee hours and desired information tracking before using Acuity Scheduling.
Overall, users believe that Acuity Scheduling is worth using and highly recommend it as an efficient CRM for small businesses or any organization needing appointment scheduling capabilities. They suggest giving it a try, taking advantage of the free trial period, and considering your firm's meeting needs and workflow before fully utilizing its potential.
Attribute Ratings
Reviews
(1-7 of 7)- Ease of scheduling. Easy to use scheduling page for quick and seamless appointment scheduling.
- Working across time zones. Automatically handles changes in time zones when scheduling appointments across the world.
- Honestly, I have not seen any cons yet.
Easy and Intuitive Scheduling Solution for Small Businesses
- Integrations
- Automated Reminder Emails
- Automated Virtual Meeting Room Setup
- Scheduling
- Ability to create multiple scheduling options
- I always like more integrations - but honestly, I can't think of a single one off the top of my head that I'd need that they don't have
- It could be more user-friendly
- Customization options - layout customization - branding
- Easier to allow multiple users to manage their schedule in regards to linking to each user's Google calendar
- Acuity Scheduling is well suited for any small business with an online presence that is looking for a scheduling solution.
- Acuity Scheduling wouldn't be a good choice for a business that isn't online. In essence, I also don't think it would be a good solution for a larger business with dozens or hundreds of users needing to manage their scheduling.
Fun + Easy Scheduling Tool!
- Easy to use
- Efficient - scheduling and payment
- Capacity to create options within certain Service categories.
- Design Interface with Clients could be better looking.
Acuity is an excellent resource for the cost!
- We love the customization of each advisor's homepage.
- We love that you can edit scheduling availability so quickly.
- The Office 365 integration broke a few times for no reason.
- We wish there was a number to call for support, but it's only email.
The appointment scheduler you need to try
- Optimize Appointment Diary: it allows you to maximize your appointment space once you have set up all your business settings and logistics.
- Organizes your business: It connects well with email marketing tools like Mailchimp and Constant contact, and connects with accounting management apps like Quickbooks.
- Automated communication: it sends out email and text reminders to customers, which can be switched on and off.
- Although it syncs with your calendar, the only one it does that with is Google, which is frustrating for those with Outlook and Office 365 calendars.
- It comes with a steep learning curve, as it’s not the easiest tool to set up if you’re totally new to scheduling tools.
- The intake forms that you can create for your customers to fill-in prior to their appointment have word limits in each section, which can be frustrating.
- Calendar management for multiple clients across multiple locations and time zones.
- Easy user management and calendar security features that meet client business objectives.
- Effective and efficient booking interface that doesn't get bogged down with extraneous features.
- Initial setup of the account takes quite a bit of time, and multiple menus, though new client accounts are much quicker
- If you're the account admin, you generally receive an email for EVERY single booked, rescheduled or cancelled appointment - unless you turn off ALL email notifications. It would be nice to have much better notification management tools.
- Booking page and email notification styling is very basic - it would be amazing to have more template options.
Acuity is versatile, easy to use, and customizable
- Customer service is knowledgeable, personalized, prompt, thorough, and friendly
- Customization for the way we use it
- Integration with other programs
- The ability to automate emails beyond one year (our customers only have to recert every 2 years so we have to use Survey Monkey)